TIERWON Refund Policy

Welcome to TIERWON, operated by Freedom Foundation LTD, ABN 77 672 252 327. We are committed to ensuring customer satisfaction. This Refund Policy outlines the process for returns and refunds for our products and services. This policy forms part of our Website Terms and Conditions located at tierwon.com.au. If you have any questions about this policy, please contact us at admin@tierwon.com.au.

1. Legal Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures of services, you are entitled to:

• Cancel your service contract with us; and
• A refund for the unused portion or compensation for its reduced value.
• You may choose a refund or replacement for major failures with goods. (Please note that not holding a winning entry number does not constitute a major failure.)

If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as a change of mind or failure to understand the terms on which the goods or services were provided.

2. Memberships

Membership Packages purchased during a promotion period/giveaway are non-refundable within 72 hours of the draw closure. If you have changed your mind about your purchase, TIERWON will be happy to offer you a refund or exchange provided that:

• Your membership is within 3 days of purchase, and you produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice).
• No memberships will be refunded once a draw has been sold out or closed even if all other refund conditions have been met.

3. Merchandise

If you have changed your mind about your purchase, TIERWON will be pleased to offer you a refund or exchange provided that:

• You return the item within 7 days of purchase.
• You produce satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice).
• Item(s) are unused, unwashed, in new condition, and in original packaging.

4. Account Creation and Maintenance

To use certain portions of the Site and Service, you will be directed to register on the Site and create a user profile or account (Account). Eligibility is limited to persons equal to or over the age of 18. As part of the registration process, you may be asked to submit your name, address, email address, and/or similar information and to select a password. You agree that all information you provide to TIERWON for purposes of creating an account (Registration Information) will be true, accurate, current, and complete and your failure to provide such information shall constitute a breach of these terms and conditions and may result in the immediate termination of your Account. You shall: (1) promptly update your Registration Information to keep it true, accurate, current, and complete; and (2) maintain the confidentiality of your password.

In creating an Account, you shall not:

• Select or use the email address or username of another person with the intent to impersonate that person.
• Use a name subject to the rights of any other person without authorization.
• Use an email address or username that is profane, offensive, or otherwise inappropriate.
• Allow any other party to use your Account and/or password except as set forth herein.

You may not share or transfer any Account. You may not disclose your password to anyone. You agree to immediately notify TIERWON by sending an email to admin@tierwon.com.au of any known or suspected unauthorized use(s) of your Account or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You understand and agree that you shall be liable for all activities that occur under any Account created for your use, even if such activities were not committed by you. TIERWON is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password.

5. Termination of Account

You understand and agree that you have no ownership rights in your Account and TIERWON may stop offering the Service at any time. Further, TIERWON may cancel your Account, delete all of your Registration Information and any other information you have provided through the Site (collectively, User Content) associated with your Account at any time, without notice, for any reason or no reason including, without limitation, your violation of these terms and conditions. TIERWON will not be liable for any damages or loss resulting from the removal of any User Content from the Site and/or the Service.

To cancel your account, simply contact admin@tierwon.com.au and request cancellation. Once the request has been made, a specific cancellation link will be sent to you within 24-48 hours. You will need to click on this link and follow the prompts to complete the cancellation process. There are no refunds on loyalty memberships. If a payment has recently been made, please cancel your membership at the end of the billed period.

At TIERWON, our commitment extends beyond providing exceptional services; we value and appreciate the loyalty of our customers and communities. Our team is dedicated to ensuring that your experience with us is seamless and enjoyable. If you have any questions or need assistance, we are always here to help. Please feel free to contact us at admin@tierwon.com.au.